Cancellation and Refund Policy

Last updated: March 21, 2025

Thank you for shopping at Krezona.com .

We value your satisfaction and strive to ensure a seamless shopping experience. If, for any reason, you are not fully satisfied with your purchase, please review our return and refund policy outlined below.

1. Interpretation and Definitions

Interpretation

The terms in this policy, where capitalized, have specific meanings as defined below. These definitions apply whether terms appear in singular or plural form.

Definitions

  • Company (referred to as “the Company,” “We,” “Us,” or “Our”) refers to Krezona.com, located at 8025 Forest Ln 1104, Dallas, TX 75243, USA.
  • Goods refer to the products available for purchase on our website.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Krezona.com, accessible at krezona.com.
  • You refers to the individual accessing or using the Service, or the company or other legal entity on whose behalf such individual is accessing or using the Service.

2. Order Cancellation Rights

You have the right to cancel your order within 14 days of receiving the Goods, without providing any reason. The cancellation period expires 14 days from the date You received the Goods or when a third party, other than the carrier, takes possession of the delivered product on your behalf.

To exercise your right to cancel, you must notify us via a clear written statement through one of the following methods:

Once we receive your cancellation request, we will process your refund within 14 days after the returned Goods have been received. The refund will be issued using the same payment method as your original purchase, and no additional fees will be charged for the refund.

3. Conditions for Returns

For a product to be eligible for return, it must meet the following conditions:

  • The return request is made within 14 days of purchase.
  • The item is unused, undamaged, and in its original packaging.

Non-Returnable Items

Certain products are not eligible for return, including:

  • Goods that are customized or personalized.
  • Goods that deteriorate quickly or have expired.
  • Goods that are unsealed and not suitable for return due to health or hygiene reasons.
  • Goods that have been inseparably mixed with other products after delivery.

We reserve the right to reject returns that do not meet these conditions.

4. Returning Goods

You are responsible for the cost and risk of returning the Goods. Before initiating a return, please contact us for approval via info@krezona.com to obtain the correct return address and instructions.

We highly recommend using an insured and trackable shipping service to ensure the safe return of your item. We cannot process refunds without receiving the returned Goods or valid proof of return delivery.

5. Refund Processing

Once your return is received and inspected, we will process your refund within 14 days. The refund will be credited back to your original payment method. Please note:

  • Shipping fees are non-refundable unless the return is due to an error on our part.
  • Sale items are non-refundable, unless otherwise required by applicable law.

6. Gift Returns

If the product was marked as a gift when purchased and was shipped directly to you, you will receive a gift credit for the value of the returned item. Once the return is received, a gift certificate will be issued.

If the item was not marked as a gift, or if the gift giver had the item shipped to themselves to give to you later, the refund will be issued to the original purchaser.

7. Contact Us

f you have any questions regarding our Return and Refund Policy, please contact us:

We appreciate your business and strive to provide the best shopping experience possible.